Refund and Return Policy

Effective Date: February 7, 2025

At Headphone Shop Topic, we strive to ensure that our customers are completely satisfied with their purchases. This Refund and Return Policy outlines the terms and conditions under which you can return products and request refunds.

1. Eligibility for Returns

You may return products purchased from our website within 30 days of receiving your order, provided that the following conditions are met:

  • The product must be in its original condition, unused, and in the original packaging.
  • All accessories, manuals, and any free gifts received with the product must be included in the return.

2. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used.
  • Gift cards or downloadable software.
  • Products purchased on sale or clearance.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@headphoneshoptopic.click or call us at (303) 215-1081 to request a Return Merchandise Authorization (RMA) number.
  2. Once you receive your RMA number, securely pack the item(s) you wish to return, including all original packaging and accessories.
  3. Clearly write your RMA number on the outside of the package.
  4. Ship the package to the address provided by our customer service team.

4. Shipping Costs

You are responsible for the shipping costs associated with returning items unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a 5-10 business days.

6. Exchanges

If you wish to exchange a product for a different item, please return the original item following the return process and place a new order for the desired item.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will provide you with instructions for returning the item and will cover the shipping costs for returns due to defects or damages.

8. Changes to This Policy

We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page with the updated “Effective Date” at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us: